FAQ
Free TV Streaming FAQ
Everything you need to know before you start. Still stuck? Email help@catchontv1.email — we reply within minutes.
Common questions
Everything, answered
Is there really a free trial, and do I need a card?
Yes. You get a full 24-hour free trial with the entire library. No credit card, no auto-charge. Pick a plan afterwards if you like it.
What exactly is free TV streaming here?
Internet-based TV. Instead of a cable box, channels and movies stream over your internet connection to the apps and devices you already own — 24,000+ live channels and 100,000+ movies in one guide.
Which devices can I watch on?
Firestick, Android phones/tablets/TVs, Samsung & LG Smart TVs, iPhone & iPad, Windows & Mac, MAG boxes and console browsers. One subscription covers all.
How long does setup take?
Most people are watching within ten minutes. Login by email, install the player app, paste your details — you're live.
Will it freeze during live sports?
Anti-freeze tech uses load-balanced redundant servers that route around congestion. Built for peak kickoff traffic. ~15 Mbps for smooth 4K.
How many connections come with a plan?
Plans range from 1 to 5 simultaneous connections. 1 is plenty for one screen at a time; choose more for a household.
Can I cancel anytime?
Yes. No contract, no cancellation fee. Your plan runs for the period you paid for and ends.
What internet speed do I need?
~15 Mbps for 4K, 8 Mbps for full HD, 5 Mbps for standard. If you stream Netflix in HD, you're fine.
Is 4K really available?
Yes, wherever the channel supports it — true 4K Ultra-HD and full 1080p. No downscaling.
Do you offer live sports and PPV?
Yes — NFL, NBA, EPL, UFC, MLB, NHL, UCL, WWE and major PPV events, included in every plan.
How fast is activation after I pay?
Instant. Login details are emailed within minutes of checkout. Paste them in and stream right away.
Which payment methods do you accept?
Visa and Mastercard at checkout via catchonstv.com/order.
Can I use one account on multiple devices?
Yes — one account runs on all supported devices. The number you can watch simultaneously depends on your connection tier (1–5).
What's your refund policy?
Start with the 24-hour free trial (no card). Paid plans are covered by our refund policy — see the footer link.
Is there a contract or auto-renewal?
No contract and no forced auto-renewal. You choose whether to renew.
How do I get support?
Email help@catchontv1.email or tap the chat bubble bottom-right. We're available 24/7 and typically reply within minutes.
Still have questions?
Email help@catchontv1.email or start your free trial.